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Critical Infrastructure
Water, Sewer, Power Utilities

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Water and sewer agencies, power companies, and utility providers operate in two distinct security environments that demand different approaches. ​Your field crews often work alone, reading meters, managing service calls, maintaining remote assets, responding to emergencies in neighborhoods across your service area, sometimes at night. They operate in public environments, often entering private property, and may encounter hostile community members, individuals in crisis, or situations escalating unexpectedly. ​Your administrative and treatment facilities require perimeter security, access control, and operational continuity planning. Both environments create real liability, regulatory exposure, and employee safety risk that generic facility security doesn't address.

Most utility leaders understand workplace violence as an internal threat. But the data shows your greater risk: field personnel encountering violence in the community while performing their jobs. A meter reader cut off service. A repair crew entering a neighborhood disturbance. A technician responding to a storm or outage in an area experiencing civil unrest. Your employees don't control those environments. They need training, communication protocols, and response procedures tailored to field operations—not facility lockdowns.

Threat Suppression brings 15+ years of experience protecting utility operations across water systems, power companies, and municipal services. We've conducted assessments for distributed infrastructure, trained field crews on threat recognition and de-escalation, designed emergency procedures that work both at treatment plants and in mobile operations, and conducted exercises that validate decision-making when incidents occur.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Why Utilities Choose Threat Suppression

 

Water and sewer agencies, power companies, and utility providers operate differently than corporate headquarters or hospitals. Your staff work in distributed locations, often alone, in environments you don't control. Security frameworks designed for single-site facilities miss the risks your field crews face. Our assessment approach evaluates both your treatment plants and your field operations.

 

Our team includes professionals with backgrounds in emergency management, law enforcement, and critical infrastructure protection. We evaluate security through an operational lens: How do decisions cascade from leadership to field supervisors? How do communication systems work when an incident unfolds? What training do crews actually need to handle threatening situations in neighborhoods? What procedures remain simple enough to follow under stress?

 

We've conducted threat preparedness assessments for water and sewer authorities, developed field crew training programs, facilitated exercises with utility leadership and emergency responders, and designed procedures aligned with operational workflows and regulatory requirements.

 

We don't recommend security theater. We identify vulnerabilities specific to your infrastructure, operations, and personnel, and recommend practical, implementable improvements—whether that's communication protocols for field crews, facility access controls, staff training, or emergency procedures that actually get used.

 

Threat Suppression is trusted by the Department of War for training and threat mitigation for U.S. military installations worldwide. Since 2015, our team has delivered 165+ training courses to 45+ major military installations​. Our Department of War experience demonstrates our capability to develop and deliver threat preparedness programs at scale, conduct realistic exercises testing operational decision-making, and align training and procedures with federal requirements. We help protect the most critical infrastructures in the United States. We bring this same operational rigor and evidence-based approach applies to our work with utility agencies managing distributed critical infrastructure.

"Our crews were working on a water main break when a gang shooting happened half a block away. We never trained for something like this and it really rattled our crews."

"One of our employees was doing a service disconnect on a house that was behind on payment. The homeowner came out and threatened him with a shotgun. He quit that day along with two others."

"We had a disgruntled customer come to our distribution center about their water bill. The person didn't know customer service is located elsewhere. The person threatened to kill our staff."

"Our city's mandatory active assailant training talked about lockdowns the entire time. More than 90% of our crews work in the community. The training was worthless."

Actual Client comments 

"If someone only knew what was in this building, they could disable the sewer system for two million people. The result would be catastrophic. The building is secured with a padlock."

Our Services

Field Operations Security

  • Threat assessment for mobile crews, neighborhood service work, remote and lake operations

  • Lone worker protocols and communication procedures

  • De-escalation and threat recognition training specific to customer interactions

  • Response options when field personnel encounter active threats (shelter-in-place, movement to secure locations, supervisor communication)

  • Post-incident support and recovery

Workplace Violence Prevention

  • Threat assessment and behavioral intervention programs

  • Internal violence prevention policies and procedures

  • Workplace violence awareness training for all staff levels

  • Deescalation and verbal judo training

  • Webinars and training videos

  • Hostile event preparedness, response, and recovery

Facility and Infrastructure Assessment

  • Security assessment of treatment plants, administrative facilities, and pump stations

  • Access control, perimeter security, and surveillance review

  • Environmental design and lighting evaluation

  • Operational continuity planning during external threats

  • Evaluation of emergency response procedures, including crisis communications

  • Conduct structured interviews with supervisors, crews, and contractors to identify potential security gaps 

Emergency Planning and Exercises

  • Development and review of emergency action plans aligned with your operational model

  • Tabletop exercises testing leadership decision-making under evolving threat conditions

  • Multi-agency coordination exercises with law enforcement and emergency services

  • Staff training and procedure validation

Frequently Asked Questions

What is a Threat Preparedness Assessment?

A comprehensive evaluation of your security posture, operational vulnerabilities, and response capabilities across facilities and field operations. We conduct facility assessments, interview field supervisors and crews about real threats they encounter, evaluate communication systems, review emergency procedures, and deliver a prioritized list of findings with practical improvement actions.

Do You Train Field Crews on Active Assailant?

We train field staff on threat recognition, de-escalation techniques, and communication protocols relevant to field operations. We also deliver active assailant awareness training when appropriate for your environment. Training is customized to scenarios your crews actually encounter.

How Do You Involve Field Supervisors and Crews?

Field staff knowledge is essential. We conduct structured interviews with supervisors and selected crew members to understand actual operating environments, real threats encountered, communication protocols, and response challenges. Their input shapes assessment findings and training design.

Do You Conduct Exercises with Law Enforcement and Other First Responders?

Yes. We design and facilitate multi-agency exercises involving utility leadership, law enforcement, emergency management, and emergency services. These exercises test coordination, validate procedures, and build relationships with responding agencies before incidents occur.

Can You Help with Post-Incident Response?

Yes. We provide crisis response coordination, staff debriefing, and psychological first aid support following incidents involving workplace violence or other traumatic events. We work with leadership on organizational recovery planning.

What Does a Typical Engagement Look Like?

A core threat preparedness program typically includes Phase 1 (Threat Assessment), Phase 2 (Internal Leadership Exercise), Phase 3 (Procedures and Training Development), and Phase 4 (Multi-Agency Exercise). Phases can be sequenced across fiscal periods based on your budget and operational capacity.

The Next Step

We do not apply a standardized package for every client. Every institution has distinct vulnerabilities, resources, and threat profiles. Our assessments identify what matters at your specific location. Our training is built around your emergency operations plan, your staff capabilities, and your institutional priorities.

All services are competitively priced. We work directly with you to understand constraints and deliver solutions that fit your budget and timeline. Use the contact form to the right, call us at 1-800-231-9106 or email us info@threatsuppression.com for more information. 

What Service Do You Need?
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Contact Information
Phone: 800.231.9106
E-Mail: info@threatsuppression.com

Corporate Headquarters
Odell Tower, 16th Floor

525 North Tryon Street, Suite 1600

Charlotte, NC 28202 (USA)

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