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9-1-1 Communication Considerations at Terrorism Events

Terrorism events are the most complex threat facing public safety today. The United States is currently at the highest sustained threat level since 2001. Universally, terrorism experts have warned that terror attacks are imminent in the United States. Since 2001, there have been more than 175 terror attacks in the United States and more than 500 thwarted terror attacks.

9-1-1 communicators serve as the front line responder at terror attacks. Communicators will receive numerous 9-1-1 calls during a terror event. At the 9/11 attack on the World Trade Center, communicators received 3,000 9-1-1 calls in the first 15 minutes and 57,000 9-1-1 calls in the first 24 hours. Communicators must rapidly process calls, gather information, and provide life-saving advice to a massive number of callers. Communicators must also collect and disseminate usable information to responders.

9-1-1 communicators may also be the first to realize that a terror attack is occurring. Complex, coordinated terror attacks focus on multiple teams of highly trained perpetrators simultaneously attacking targets in one jurisdiction. 9-1-1 communicators must remain vigilant and work to recognize the signs of a complex, coordinated terror attack. First responder’s strategies quickly change, once the event is recognized as a complex, coordinated terror attack.

This four-hour session will address communications priorities for public safety answering points (PSAPs) in response to a complex coordinated terrorism event. This session will examine how the PSAP will be effected by these types of events and how this may affect the delivery of services. This session will also provide insight into how policies and procedures can be structured to ensure that PSAPs can manage operations while faced with unique challenges. Instructors will also address the importance of information sharing and the inclusion of tactical dispatch resources.

To download a copy of the course description, click the PDF below. For more information on booking this course, please email or call 1-800-231-9106.


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